Is my purchase eligible for exchange, and how do I exchange my purchase?
No returns or exchanges can be accepted if the merchandise was custom produced, including but not limited to custom size, colour or embellishment.
If there are any issues with your product, you can raise a replacement or exchange request within 14 days of receiving the product.
Successful pick-up of the product is subject to the following conditions being met:
Correct and complete product (with the original brand, article number, un-detached “Do Not Remove” tag, product’s original packaging, freebies and accessories)
The product should be in unused, undamaged and original condition without any stains, scratches, tears or holes and with non-tampered quality check seals/return tags/ warranty seals (wherever applicable)
Costs of shipping are borne by the Company only for the first exchange request. Subsequent exchange requests do not carry any such adjustment.
In case there are multiple exchanges, customer has to bear the subsequent costs of reverse pick and delivery i.e INR 150 )
“Multiple exchanges” refers to multiple requests for exchange of product(s) (even if the products were purchased in one single order).
When will I receive my credit note?
• Once our team conducts a quality check at our warehouse, we will offer you a credit note.
• We do not offer cash refund We offer credit notes only.
• If your purchase is eligible for a free return or exchange as explained above, the credit note will also include the proportionate shipping charge.
• The credit note will be valid for a month from the date of issuance, and can be redeemed online.
Terms and conditions
Credit notes for any returns or exchanges will only be sent to the registered email address or the email address has been used to make the purchase.
• Replacements will be offered based on availability of product. If we don’t have the replacement product, we’ll be happy to offer you a credit note.
• Proportionate shipping will be refunded in the form of credit note only if it meets our conditions for a free return i.e. a quality or wrongly delivered product.
• We offer replacements, or size exchanges in case of clothing, for the same product or style you have purchased, or for any other clothing product of the same or lesser value.
• International orders are not eligible for exchanges or returns.