Refund policy

Thank you for shopping with us! If you are not satisfied with your purchase, don't worry! We are here to help you.

Returns and Exchanges:

• Returns and exchanges can be made within a window of 7 days from receiving the product.
• We offer reverse pickup services at no additional cost.
• We only offer refunds in the form of gift cards/coupon codes.
• We offer a free first exchange of the product for all our customers. Additional exchanges/returns are subject to a freight charge of flat 250rs.
• Reverse Pickup is subject to availability of the service in your area pin-code and is subject to change depending on the ground condition.

Eligibility Criteria for Return:

• To be eligible for return, your item must be unused and in the same condition in which you received it.
• Your item must be in its original packaging and must have the original tag attached.

Refunds and Exchanges Process:

• Gift cards/coupon codes and exchanges are released after successful reception and analysis of the original product by the team.
• If you are exchanging a product with another product of a lesser value, the balance money will be refunded back in the form of store credit/gift card/coupon code.
• If you are exchanging a product with another product of a higher value, the balance amount can be paid for through COD/Net banking/Store Credit.

Cancellations:

• Cancellations will only be possible till the order has not been dispatched from our warehouse.

Sale Items:

• We do not offer any exchange/returns/gift cards on sale items.

International Customers:

• Please note that return and exchange services are not available for international customers.

Get in Touch:

For all return & exchange related queries, please mail us at saleshelp@goldysnestt.com or call/WhatsApp us on +91-8766289778

Please note that our office timings are from Monday to Saturday (10am to 7pm). Any query mailed on Saturday after 12pm and on Sunday will be resolved either by Monday or Tuesday.

Please also note that we do not solve customer queries on WhatsApp.

Your patience is much appreciated while we work on your concern. We will be reaching out to you shortly to resolve your concern.

Thank you for your understanding. If you have any further questions or need assistance, please feel free to contact us.